Refund & Cancellation Policy

1. How Billing Works Here

Understanding two facts removes most refund questions:

• Plans are prepaid for a fixed term. You buy a stated number of months, and access starts when the payment is verified.
• Nothing renews automatically. We keep no card on file and take no recurring payment. When a term ends, the account returns to the free plan until you choose to buy again.

So there is no subscription to cancel in the usual sense, and no risk of an unexpected charge after your term ends.

2. Cancellation

You can stop using SBMM Cloud at any time. Because there is no recurring billing, no action is needed to prevent a future charge.

If you ask us to end a paid term early, access normally continues until the end of the term you paid for. Access ends sooner only where an account is suspended or closed for a breach of the Terms of Service.

Your local content is not affected by cancellation: projects and articles created in SBMM AI Studio are stored on your own computer and stay there. Without an active plan, the app cannot start new metered work.

3. There Is No Automatic Refund Path

SBMM Cloud does not process refunds automatically, and there is no self-service refund button. Where a refund is appropriate, it is arranged by us after we have looked at what happened. This policy explains what we correct as a matter of course and what we consider case by case.

Everything below is subject to applicable law. Nothing in this policy removes or limits rights you have under mandatory consumer protection law.

4. What We Correct

These are errors, not requests, and we fix them:

Duplicate payments

If the same purchase is paid for more than once, the extra payment is refunded. Our system records each payment against its order and flags duplicates for review.

Incorrect charges

If you were charged an amount that does not match the plan and term you bought, we correct the difference.

Service not delivered

If a payment was taken and the plan was not granted, we grant it or refund it - whichever you prefer.

Charges for failed work

If your allowance was charged for work that failed and should not have been charged under the rules in section 5, we correct the allowance.

Please tell us as soon as you notice something wrong, and include the invoice number.

5. Failed Articles And Tool Runs

These rules are enforced by the software, not applied by hand:

• An article that is authorised but never starts is released and costs nothing.
• An article that fails after it has started is released rather than charged, up to 3 times per calendar month.
• Beyond that monthly allowance, an article that fails after generation has begun is charged, because the work was done.
• A paused or interrupted run can be resumed on the same authorisation for 6 days and is never charged twice.
• A tool run that is refused before it does any work - an unavailable provider, for example - is not charged.

These affect your plan's allowance, which is not the same thing as money. They do not by themselves create a cash refund.

6. What Is Ordinarily Not Refundable

• Time you have already had. The elapsed part of a paid term is ordinarily not refundable.
• Usage you have consumed. Articles and tool runs that completed successfully are ordinarily not refundable.
• Unused allowance. Allowances reset each period and do not carry over or convert to money.
• Third-party costs. What your own Claude or ChatGPT account costs is billed by that provider, and we cannot refund it.
• Dissatisfaction with AI output. The quality of generated text depends on the AI provider and subscription you use and on the brief you give. We do not guarantee any particular output, and we make no promise about rankings or traffic.

7. Accidental Purchases And Exceptional Cases

If you bought the wrong plan or the wrong term, or bought by accident, contact us and tell us what happened. We review these individually and look at how much of the plan has been used. A goodwill refund may be granted at our discretion; it is not an entitlement, and granting one in one case does not commit us to it in another.

Any refund is made to the original payment method through our payment provider. The time it takes to appear depends on your bank or card issuer. Where a payment provider's own fee is not returned to us, we may deduct it from a discretionary goodwill refund; we will say so before we process it. Fees are never deducted where the refund is a correction of our error.

8. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank - we can usually resolve it faster. We may suspend an account with an unresolved chargeback until the matter is settled.

9. How To Ask

Use the route on our contact page, and include the email address on your account, the invoice number, and what happened. A published billing contact address is still being configured: support email.

A published target for our first response is also being finalised: response target.